Shipping policy

Shipping Policy

Last updated: 22 January 2026

Weaver of Beauty is committed to delivering your order safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered within South Africa.

1. Shipping Methods

We currently ship orders using the following trusted courier services:

  • Aramex South Africa – door-to-door delivery

  • PostNet-to-PostNet – delivery to your selected PostNet branch

Shipping method availability may vary based on your delivery address.

2. Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays) once payment has been confirmed.

During peak periods, promotions, or product launches, processing times may be slightly longer. You will be notified should this occur.

3. Delivery Timeframes

Estimated delivery times once dispatched are as follows:

  • Aramex door-to-door: 1–3 business days (main centres), 3–5 business days (outlying areas)

  • PostNet-to-PostNet: 2–5 business days

Delivery times are estimates only and may be affected by factors outside our control, including courier delays, weather conditions, or incorrect address details.

4. Shipping Fees

Shipping fees are calculated at checkout and are based on:

  • Selected courier method

  • Delivery location

  • Order size and weight

We reserve the right to amend shipping fees in line with courier rate adjustments.

5. Delivery & Risk

Ownership and risk of loss or damage pass to you once the order has been delivered:

  • Aramex: when delivered to the address provided

  • PostNet: when delivered to the selected PostNet branch

Please ensure delivery details are accurate. Weaver of Beauty cannot be held responsible for delays or losses resulting from incorrect or incomplete information.

6. PostNet Collection

For PostNet deliveries:

  • Orders must be collected within the timeframe specified by PostNet

  • Valid identification may be required upon collection

  • Uncollected parcels may be returned to us, and re-delivery fees may apply

7. Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where available). Tracking updates are managed by the courier and may take time to reflect.

8. Damaged, Lost, or Delayed Parcels

If your order arrives damaged or appears to be lost in transit, please notify us within 48 hours of delivery or expected delivery date.

We will liaise with Aramex or PostNet to investigate and resolve the matter in line with their claims processes.

9. Failed Deliveries & Re-Delivery

If a delivery attempt fails due to:

  • Incorrect address details

  • Unavailability of the recipient

  • Failure to collect from PostNet

Additional delivery fees may apply for re-dispatch.

10. Consumer Protection

This Shipping Policy complies with the Consumer Protection Act, 68 of 2008. Nothing in this policy limits your statutory rights.

11. Contact Us

If you have questions regarding shipping or delivery, please contact us at: info@weaverofbeauty.com